Privacy Policy

Information We Collect

When you interact with DesPois — whether by joining our waitlist, placing a preorder, or registering your bottle — we collect the following categories of personal information:

• Name. Your first and last name, used to personalize your account and order communications.
• Email address. Used to send order confirmations, shipping updates, waitlist notifications, and account-related communications.
• Shipping address. Your delivery address, collected at the time of purchase to fulfill your order.
• Payment information. Credit or debit card details and billing address collected at checkout. Payment data is processed securely through our payment processor and is not stored on our servers.

We also collect certain technical data automatically when you visit our site, including your IP address, browser type, device type, and pages visited. This data is used solely to maintain and improve the performance of our website.

How We Use Your Information

We use the information we collect exclusively to operate and improve DesPois. Specifically, we use your data to:

• Process and fulfill your preorder, including production, packaging, and shipment
• Send order confirmations, shipping notifications, and delivery updates
• Notify waitlist members when a drop opens or an artist announcement is made
• Authenticate bottle registration and unlock your Digital Album World access
• Respond to customer service inquiries
• Improve our website and understand how visitors interact with it

We do not sell, rent, or trade your personal information to any third party for their own marketing purposes.

How We Share Your Information

We share your personal information only as necessary to fulfill your order and operate our business. This includes:

• Payment processors. Your payment details are transmitted directly to our payment processor using industry-standard encryption. We do not store your full card number.
• Shipping carriers. Your name and shipping address are shared with the carrier responsible for delivering your order.
• Klaviyo. We use Klaviyo to manage our email communications, including waitlist notifications and drop announcements. Your name and email address are stored in Klaviyo on our behalf. Klaviyo's privacy practices are governed by their own privacy policy, available at klaviyo.com.
• Legal compliance. We may disclose your information if required to do so by law, court order, or governmental authority.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy — including maintaining your account, supporting your ownership record for registered bottles, and complying with our legal obligations.

If you request deletion of your account and data, we will remove your personal information from our active systems within 30 days, except where retention is required by law or needed to resolve disputes or enforce our agreements.

Data Security

We take reasonable and industry-standard measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. All data transmitted between your browser and our servers is encrypted using SSL/TLS.

While we take data security seriously, no method of transmission over the internet is completely secure. We cannot guarantee the absolute security of your information.

Cookies

Our website uses essential cookies to maintain your session and enable core site functionality such as account login and checkout. We do not use tracking cookies, advertising cookies, or third-party analytics cookies that monitor your behavior across other websites.

You may disable cookies in your browser settings at any time. Disabling essential cookies may affect your ability to use certain features of the site, including account login and checkout.

Your Rights

As a user of DesPois, you have the following rights with respect to your personal information:

• Access. You may request a copy of the personal information we hold about you.
• Correction. You may request that we correct inaccurate or incomplete information.
• Deletion. You may request that we delete your personal information, subject to legal retention requirements.
• Opt-out. You may unsubscribe from marketing emails at any time using the unsubscribe link in any email we send. This will not affect transactional communications related to your order.

To exercise any of these rights, contact us at the address below.

Children's Privacy

DesPois is not directed at children under the age of 13. We do not knowingly collect personal information from anyone under 13. If you believe a child has provided us with their information, please contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically.

If we make material changes that affect how we handle your personal information, we will notify you by email or by posting a prominent notice on our website.